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Redtag guarantees the delivery of your items in 3-6 working days anywhere in KSA.

We offer free delivery over SAR 200. Anything below SAR 200 will be charged  SAR 18 as shipping cost. For COD (cash on delivery) orders an extra SAR 10 will be charged, this amount will not appear on the online invoice and a revised invoice will be provided at the time of delivery.

We shall notify you if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

Upon delivery of the Product, you may be required to sign for delivery. You may email customer.support@redtag.ae in case of any faults, defects or damage. You shall be able to provide the documents (official invoice or receipt) delivered within the Product, upon request. (Due to the current COVID Scenario we won’t be accepting any Returns)

Please note that it might not be possible for us to deliver to some locations, in which event, we will inform you using the contact details that you provide to us when you make your order or if you wish to arrange the delivery to an alternative delivery address.

If you are not available to take delivery or collection, our courier partner will try to contact you for a re-delivery.

If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not accept the product from the courier we may (without affecting any other right or remedy available to us) no longer make the product available for re-delivery and will notify you that we are immediately cancelling  your order, in which case we will refund to your credit or debit card the amount of the cancelled products.

Our courier will try to reschedule a delivery of unclaimed parcels within 1-2 days of the first attempt of delivery. After 3 delivery tries we will be cancelling the order on our end.